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Implementation Specialist

Summary:

Responsible for HRIS implementation across multiple entities and maintaining HRIS subject matter expertise. In close coordination with clients and other departments within the organization, this person assists our implementation process by coordinating initial data collection of benefits information and building into a customized HRIS platform. This role will be filled by an individual who is a resourceful, optimist and provides an exemplary level of service to all clients. Ability to skillfully communicate with clients, third party vendors, brokers and internal staff required.  This individual is required to work well under pressure; meeting multiple and sometimes competing for deadlines.  It is expected for this individual at all times to demonstrate cooperative behavior with co-workers and Management.


Responsibilities:

  • Implement AmCheck’s HRIS Payroll, Time, System Access and Benefits Administration solutions for clients, following AmCheck guidelines
  • Apply industry and product knowledge to optimize system configurations and product upgrades utilizing cloud-based technology
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
  • Resolve issues and provide solutions, with-in project timeline
  • Collaborate with various departments to load and convert (as required) client data to AmCheck’s solutions
  • Work within AmCheck’s implementation methodology and timeliness using technology tools
  • Ensure accuracy of system build out
  • Remain engaged with client throughout implementation, until client is successfully running AmCheck solutions
  • Interact/collaborate with AmCheck associates in Sales, Service, Data Operations, Product Development and Learning & Performance.
  • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
  • Ability to work independently, with initiative to troubleshoot various issues that arise

 

QUALIFICATIONS REQUIRED:

  • Knowledge of HRIS, payroll, benefits or time and attendance
  • Bachelor's degree is preferable.
  • 2 years of experience working in software implementation or systems integration environment preferred.
  • Basic project management skills required
  • Intermediate Excel Skills needed (pivot tables, V-lookup etc.)
  • Strong presentation skills for online client training
  • Must be able to manage priorities and consistently meet deadlines
  • Demonstrated ability to provide a high level of customer service
  • Proficient knowledge of Microsoft Office programs including advanced working knowledge of Excel
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