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Payroll Customer Service Administrator - Account Manager

Position:  Payroll Customer Service Administrator - Account Manager

Position Description: 

Responsible for all aspects of payroll processing and quality service for clients utilizing HCM (Human Capital Management) software. Responds to and resolves client questions and payroll issues in a timely and professional manner.  Must work well under pressure; meeting multiple and sometimes competing deadlines.  Shall at all times demonstrate cooperative behavior with colleagues and management.

Essential Functions:

  • Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing.
  • Responsible for accurate and timely preparation and submission of payrolls.
  • Trains clients to use HCM software including electronic reports, general ledger interface and employee self-service when applicable.
  • Partners with Sales team to meet and exceed customer expectations and requirements in regards to Payroll as well as HR products.
  • Researches and resolves tax issues as needed; updates SUI rate changes, etc.
  • Quarter-end and Year-end tax reconciliation and preparation including mag media.
  • Handles high volume of correspondence by telephone, email and messaging.


  • Experience in payroll and customer service with high-volume daily activity.
  • Excellent oral and written communication skills.
  • Knowledge of Federal and multi-state payroll laws.
  • Familiarity with multi-state payroll laws regarding taxes, garnishments, etc.
  • Working knowledge of Microsoft Outlook, Word & Excel.
  • Analytical skills for real problem resolution.
  • Adaptable to shift of priorities working under critical time constraints and deadlines.
  • Outstanding organization and multi-tasking skills.

Machines and Equipment Used:

Telephone, 10 key, PC, copier, check stuff/sealer

Typical Physical Demands: 

Must be able to sit or stand for prolonged periods of time.

Typical Mental Demands: 

Must be able to work under time sensitive demands and always provide outstanding customer service.

This job description in no way states or implies that these are the only duties to be performed by the employee.  The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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